GATE8 - Refund Policy

Last Updated: September 22, 2025

At Gate8 Store is committed to providing you with high-quality products. We appreciate your satisfaction as our top priority. This policy explains our procedures for returns and refunds to ensure a smooth and fair process.

1. On-the-Spot Returns

We want to encourage you to review your product at delivery time. If you find any issues with the item, such as a defect, damage, or a mismatch with your order, you have the right to return it immediately to the delivery agent.

• In this case, the delivery agent will fully refund the delivery fee you paid.

• We will quickly work to fix the issue and give you a replacement or a full refund for the product.

2. Post-Delivery Returns (Within 24 Hours)

We understand that you may not be able to look over the product on the spot thoroughly. If, within 24 hours of receiving your delivery, you discover any issue with your product (including faulty, damaged, or not matching your order), you can initiate a return.

To do so, please get in touch with us with details of the problem:

• By Email: You'll be able to send a detailed description of the issue to sales@gate8.store.

• Via Live Chat: You can describe the issue to one of our agents on our 24/7 live chat service, and they will assist you in resolving the matter.

Our team will review your request and guide you through the return and refund process. Just so you know, the item must be in its original condition and be in its packaging.

3. Refund Processing

Once we have received and inspected the returned product, we will let you know the status of your refund. If your return is approved, we will initiate a refund using your original payment method. Please allow a few business days for the refund to be processed and appear in your account.

4. Non-Refundable Items

Certain items may not be eligible for return due to their nature. These include products that have been used, tampered with, or are not in their original, sealed packaging. We reserve the right to refuse a refund if the returned item does not meet these conditions.

5. Contact Us

If you have any questions or concerns about your return, please do not hesitate to contact our customer support team.

• Email: sales@gate8.store

• Website: https://gate8.store/contact/